Studies show that 50% of the workforce (or 1.7 billion workers) depend on mobile technology to do their jobs. Enterprise mobility can contribute in big ways to your organization’s success, from enhancing customer care to fueling productivity. However, getting the most value from your solution starts by understanding its total cost of ownership (TCO) —including 5 factors that can limit your business outcomes and add significant cost to your bottom line.
1. Productivity Losses - Implementing a reliable mobility solution improves workflows and increases efficiencies. However, when mobile solutions fail to perform, they can negatively affect workflows, contributing to a significant drop in productivity and an increase in overall cost.
Network connectivity (49%) and application software issues (41%) are the leading sources of mobile failure for business-critical solutions – each interruption causing 100-110 minutes of productivity loss. Even one dropped call or poorly performing mobile app per shift can lead to almost $20K in annual support and lost productivity costs—per mobile worker.
2. Every incidence of battery failure equates to more than 100 minutes of lost worker productivity. In fact, short battery life is the third leading cause of mobile failures that cause workflow disruption (37%). Here’s how these costs add up:
Spares, replacement, and standby devices quickly drive up TCO. However, devices with hot-swappable batteries can help eliminate these costs and have prompted many organizations to switch from consumer-grade devices to purpose-built enterprise mobile solutions.
3. Device Durability - Failure rates of non-rugged mobile devices are nearly three times higher than the failure rates of rugged mobile devices. Workers need mobile solutions that can withstand the unique challenges and often extreme conditions of their working environments, including:
To learn more about how to eliminate the potential for hidden ongoing costs that can lead to higher TCO, contact us today to speak with a mobility expert.